Account Director

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the digital transformation leader and a trusted strategic partner for enterprise clients in both commercial and public sectors.

• Manage multi-year roadmaps, value realization, executive alignment, and account growth through renewals, upselling, cross-selling, new solution adoption, and expanded services.

• Cultivate executive relationships, oversee account plans and forecasts, lead client discussions, and shape solutions through discovery, scoping, proposals, SOWs, RFPs, pricing, and negotiations.

• Collaborate with PMO, Delivery, Sales, and subject matter experts to synchronize priorities, manage risks, address challenges, and ensure successful project delivery within deadlines and budgets.

• Meet individual sales and account growth objectives, including retention, renewals, upselling, cross-selling, new solution adoption, and year-over-year revenue increases.

• Oversee account plans, pipeline development, forecasting, budgets, and profitability.

• Create multi-year account roadmaps based on client priorities, industry trends, platform advancements, analytics, and digital maturity opportunities.

• Assist with RFP responses, shortlist presentations, and pre-sales discussions.

• Conduct regular QBRs and ABRs to showcase value and ROI, review KPIs, align roadmap priorities, identify risks, and discover future opportunities.

• Complete account health and opportunity evaluations.

• Acquire knowledge about key clients and their industries to pinpoint opportunities across client organizations and targeted verticals.

• Engage in marketing, networking, partner, and industry events, including speaking engagements when suitable.

• Mentor team members, share best practices, and assist with challenging client discussions.

⛳️ Requirements

• A minimum of 6 years of experience in consultative sales, business development, or revenue-focused account management, ideally within an integrated marketing, digital, or creative agency.

• Proven track record of expanding client relationships and achieving revenue and account growth goals.

• Experience with strategic account planning, engaging executive stakeholders, conducting QBRs/ABRs, shaping solutions, proposals, SOWs, pricing, negotiations, and RFPs.

• Knowledge of digital platforms and ecosystems, particularly Adobe Experience Manager, Adobe Commerce, Acquia, or Drupal.

• Background in supporting digital marketing and analytics solutions that drive measurable business outcomes.

• Capable of managing complex client relationships, budgets, opportunities, and expectations with professionalism and sound judgment.

• Excellent listening, empathy, communication, presentation, and relationship management skills.

• Experience working with clients in both commercial and public sectors is preferable.

• A degree in marketing, communications, advertising, public relations, business, or a related field—or equivalent experience and measurable results.

• Willingness to travel within North America; a valid passport is required.

🏝️ Benefits

• Comprehensive benefits plan, including a Health Spending Account.

• Wellness Program & LifeWorks EAP.

• Fitness Reimbursement Program - $500 annually.

• Vet Care Program.

• RRSP Matching.

• Target-based Bonus - commission.

• Abundant Professional Growth Opportunities.

• Tasty Meals & Company Social Events.

• Complimentary Onsite Parking.

• Referral Bonus Program.

• Flexible work environment - allowing you to work where & when you are most productive.

• Home office setup allowance - $500.

• Start with 3 weeks of PTO.

• Commission opportunities.

• Health and dental benefits.

• Profit sharing.

• Additional eligible perks.