Academic and Finance Advisor I

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee student workload and execute daily responsibilities as instructed by leadership via the Roadrunner System, Student Portfolio Report, or alternative tools.

• Actively identify and assist at-risk students by providing early resolutions and connecting them with resources for their success.

• Monitor student academic plans, course schedules, and overall progress to ensure adherence to University policies and Satisfactory Academic Progress (SAP) standards.

• Counsel students regarding financial aid requirements, university policies, and changes to their academic programs.

• Keep track of student balances, suggest lockouts or dismissals as needed, and aid in collection efforts to maintain manageable receivables.

• Uphold professionalism while assisting escalated students and delivering University communications.

• Engage in team meetings, training sessions, and departmental or special projects.

• Exhibit consistent and dependable attendance while performing other assigned duties.

⛳️ Requirements

• At least one (1) year of experience in advising, customer service, or a related field is required.

• A bachelor's degree is preferred.

• Experience in student services or training and development within a collegiate environment is preferred.

• Background in a fast-paced customer or student-focused role is preferred.

• Familiarity with higher education and technology-driven enterprises is preferred.

• Understanding of academic and business practices in an online university setting.

• Knowledge of University policies, procedures, and updates.

• Strong customer service orientation with the capability to manage conflict, de-escalate issues, and communicate professionally through all channels with students.

• A solution-focused mindset when supporting students, colleagues, faculty, and staff while adhering to University and federal guidelines.

• Awareness of financial aid programs, the FDCP Act, and standard payment practices.

• Highly organized, detail-oriented, and capable of managing multiple priorities in a dynamic environment.

• Ensures confidentiality and integrity in all interactions and documentation.

• Proficient in written communication, report preparation, and utilizing technology for online engagement.

• A collaborative team player who contributes to a positive and productive work atmosphere.

• Knowledge of and alignment with the University’s mission, vision, and goals.

• Proficient in Microsoft Office.

• Must be eligible to gain access to the National Student Loan Data System (NSLDS).

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 403(b) with matching contributions

• Paid holidays

• Paid Time Off (PTO)

• Free education benefits

• Opportunities for professional growth

• Comprehensive well-being benefits for employees and their families