Academic Advisor

This is a fully remote position, open to applicants in Virginia, +1 more state.

📋 Description

• Provide guidance, support, and information to students regarding academic choices and their progression through programs.

• Engage with students remotely through various channels including email, phone, chat, webinars, videos, social media, and more.

• Establish and nurture relationships with prospective, current, and returning students while representing the university effectively.

• Address inquiries related to academic advising, programs, policies, campus navigation, and student concerns.

• Conduct outreach to students and offer advice on subsequent steps in their academic journey.

• Document all interactions with students in a clear and organized manner.

• Review requests for degree plan changes and provide counsel on credit implications, completion timelines, and student planning.

• Implement suitable academic advising techniques, including inquisitive, appreciative, developmental, and prescriptive strategies.

• Track student behavioral trends and support targeted outreach initiatives and process modifications.

• Maintain expertise in advising various student populations and programs.

• Inspire and assist students in achieving successful completion of their programs.

• Meet established service-level agreements and departmental service expectations.

• Evaluate processes and policies, recommending enhancements where necessary.

• Engage in professional development opportunities, committees, task forces, university organizations, and industry groups such as NACADA.

• Liaise with university departments on behalf of students.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A Bachelor's degree conferred from an accredited institution.

• Exceptional oral and written communication abilities.

• Bilingual proficiency in English and Spanish is highly preferred.

• Strong interpersonal skills, including the ability to influence, persuade, elicit, and listen effectively.

• Familiarity with student development theories.

• Excellent customer service and student service skills.

• Capability to provide effective advice in ambiguous and unstructured environments.

• Proficiency in managing multiple tasks under tight deadlines with minimal oversight.

• Rational and objective decision-making skills.

• Ability to navigate various systems and adapt to ongoing technological changes.

• A positive and optimistic attitude.

• Creativity and critical thinking abilities.

• Strong problem-solving skills.

• Adaptability to rapid changes.

• At least one year of professional office experience, preferably in a collegiate or academic advising context.

• Knowledge of undergraduate and graduate student development theories.

• Understanding of academic advising theories and best practices.

• Experience in influencing, informing, and persuading students on complex academic issues is a plus.

• Experience working with students from diverse cultural, socioeconomic, and academic backgrounds is desirable.

• Availability to work Monday–Thursday from 11:30am to 8:00pm EST and Friday from 8:00am to 4:30pm EST.

🏝️ Benefits

• Opportunities for ongoing professional development and education.

• Commitment to equal opportunity employment policies.

• Information regarding compensation and benefits is available upon request for eligible residents of states with designated pay transparency requirements.