Abdominal Transplant Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead the adoption and growth of CareDx’s transplant diagnostics portfolio and ecosystem.

• Concentrate on abdominal programs within transplant centers and community nephrology accounts.

• Collaborate with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons.

• Formulate and implement growth strategies tailored to individual accounts.

• Comprehend account needs, goals, and challenges to deliver customized solutions.

• Recognize upselling and cross-selling potential within current accounts.

• Create and execute strategic account plans to meet sales objectives, enhance market share, and expand the CareDx presence.

• Maintain expertise in therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and clinical research.

• Identify customer stakeholders and influencers while fostering strong relationships.

• Gather customer feedback, address issues, manage expectations, and ensure satisfaction.

• Forecast and manage the sales pipeline along with growth strategies.

• Prepare performance reports for regional leadership that include strategy effectiveness, ROI, and key performance indicators.

• Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams.

• Report directly to the Regional Director.

⛳️ Requirements

• Bachelor’s degree is required; advanced degree (e.g., MBA) is preferred.

• At least 10 years of sales or strategic account management experience within the healthcare sector.

• Proven experience selling to hospitals, health systems, and/or enterprise-level accounts.

• Ability to navigate multiple stakeholder levels and departments.

• Demonstrated success in developing effective account strategies in a highly matrixed organization.

• Excellent written and verbal communication and organizational skills.

• Willingness to travel up to 50% or more, including frequent day trips, overnight stays, and some weekend conferences.

• Availability to be in the field and customer-facing at least 4 days per week.

• Proficiency in Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as Power BI.

• Clinical or sales experience in transplant, nephrology, molecular diagnostics, and laboratory settings is highly preferred.

• Strong clinical knowledge of abdominal transplant is strongly preferred.

🏝️ Benefits

• Competitive base salary and incentive compensation.

• Comprehensive health and welfare benefits.

• Gym reimbursement program.

• 401(k) savings plan match.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow.

• Additional discretionary bonuses/incentives may be available.

• Restricted stock units may be available.