ABA Services Coordinator – US Healthcare

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Conduct regular outbound calls to RBTs to follow up on pending hours and associated quality assurance standards.

• Keep precise and current information across all relevant systems and platforms.

• Deliver timely, professional, and empathetic communication to families and other stakeholders.

• Efficiently navigate multiple computer systems to support daily operational needs.

• Monitor pending items and ensure proper follow-up is executed within designated timeframes.

• Serve as a primary point of contact between RBTs, families, and relevant clinical and operational teams.

• Assist with client onboarding, documentation, and insurance-related processes as necessary.

• Identify opportunities for enhancing operational workflows and improving the overall client experience.

• Aid the team with process enhancements and effective communication practices.

• Professionally address questions and concerns while ensuring a positive and supportive client experience.

• Ensure that sensitive and confidential information is managed appropriately and in compliance with required standards.

⛳️ Requirements

• Previous experience in care coordination, case management, customer service, or administrative roles in healthcare or ABA services (preferred).

• Strong and confident verbal and written communication skills, especially in telephonic communication.

• A warm, friendly, and engaging style of communication.

• High level of computer literacy and the ability to efficiently navigate multiple systems.

• Excellent organizational and follow-up abilities, with the capacity to manage multiple priorities.

• Capability to learn and adhere to operational processes effectively.

• Detail-oriented with a proactive approach to problem-solving.

• Comfort with making regular outbound calls and following up on pending information.

• Compassionate and professional demeanor in supporting clients and service teams.

• Ability to maintain confidentiality and handle sensitive information in a professional manner (HIPAA).

• A fixed fibre line with a minimum speed of 25 Mbps for both upload and download, supporting a wired Ethernet connection.

• A dependable power backup solution for handling load shedding and power outages.

• Availability to work EST hours, Monday to Friday, from 9:00 a.m. to 6:00 p.m. EST.

🏝️ Benefits

• Competitive salary and compensation package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.

• Flexible work arrangements to promote work-life balance.