AADL Coordinator, Provider Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address both telephone and written inquiries from providers.

• Manage both incoming and outgoing calls in a contact center setting.

• Resolve submission issues and provide educational support regarding the Alberta Aids to Daily Living program.

• Ensure that claims are processed and disbursed according to Alberta Aids to Daily Living policies.

• Evaluate and determine the proper system entries and correspondence for specific requests.

• Identify and report adjudication or system-related issues to the Management Team.

• Suggest necessary modifications to enhance overall adjudication operations.

• Report inconsistencies or suspicious claims that do not adhere to contractual agreements.

• Serve as a liaison between Alberta Blue Cross departments and external partners as needed.

⛳️ Requirements

• Reliable wired internet connection.

• Experience in benefits administration and coordination is considered a plus.

• Proven excellence in verbal communication and listening skills to deliver exceptional customer service.

• Ability to work independently with minimal supervision as well as collaboratively in a team setting.

• Demonstrated skills in problem-solving and decision-making.

• Strong organizational abilities.

• Proficient in Microsoft Teams, Word, Access, Excel, and PowerPoint.

• Knowledge of government and community health programs and services is advantageous.

• Relevant post-secondary education in health administration or insurance is considered an asset.

• A satisfactory criminal record check from Alberta Blue Cross is required as a condition of employment after a conditional offer.

🏝️ Benefits

• Remote work opportunity.

• Full-time temporary position.

• Encouragement of a healthy work-life balance.

• Opportunities for professional development and advancement.

• Dynamic, high-energy, and team-oriented work environment.