911 Call Diversion Clinician

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Offer risk assessment oversight, clinical decision-making, and guidance to 911 Crisis Diversion Specialists through consultation and coaching during live calls.

• Create crisis intervention plans and facilitate referrals to vital community resources.

• Oversee service delivery via phone and, in the future, chat/text platforms.

• Ensure that callers receive emotional support and are referred to the appropriate level of care.

• Supervise 911 Crisis Diversion Specialists and provide general oversight and direction to other staff during scheduled shifts.

• Assist staff in evaluating risk of harm and mental illness while implementing clinical interventions and accessing community resources.

• Guarantee screening and linkage to Next Day Appointments, Children's Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and other outreach services.

• Provide continuous and immediate feedback to Diversion Specialist and Information and Referral Specialist staff.

• Ensure that policies and procedures are adhered to by staff answering the line.

• Identify callers known to the agency who may have case plans on record.

• Ensure accurate and thorough documentation in the designated electronic health record.

• Maintain fidelity to 988 Suicide and Crisis Lifeline risk assessment requirements and AIRS information and referral standards.

• Deliver compassionate, respectful, professional, and recovery-oriented services.

• Facilitate training and job shadowing for new team members.

• Keep up with professional literature and behavioral health knowledge; complete at least 12 hours of approved training per FTE.

• Attend assigned staff meetings and perform other responsibilities as assigned.

⛳️ Requirements

• Candidates must reside in WA, TX, AZ, or OH.

• Mental Health Professional (MHP) status as defined by Washington Administrative Code (WAC 246-341-0515) and Revised Code of Washington (RCW 71.05 and 71.34).

• Must possess one active Washington credential or license: LICSW/LSWAIC, LMHC/LMHCA, LMFT/LMFTA, Psychiatric ARNP, Psychiatrist, Psychologist, Licensed Psychological Associate, Physician Assistant working under a psychiatrist, or Certified/Licensed Agency Affiliated Counselor.

• Employees are required to maintain current licensure and meet continuing education obligations.

• Additional certifications in crisis intervention, suicide prevention, or trauma-informed care are highly encouraged.

• Clinical proficiency in crisis intervention, de-escalation, and mental health.

• Capability to sit or stand for extended periods.

• Ability to use a headset or earphones while taking calls and participating in meetings.

• Proficient in managing several IT/software platforms simultaneously in a moderately noisy and distracting environment.

• Comfort in handling conversations related to suicide, mental health issues, and crisis situations.

• Successful completion of a background check, including a Criminal History Report and Reference Check.

• Successful completion of a basic Computer Skills assessment.

• Smartphone capable of downloading the Microsoft Multi-factor Authentication application.

• High-speed internet connection, preferably wired ethernet; no cellular or hotspot connections.

• Designated quiet and confidential working area.

🏝️ Benefits

• Annual wage increases.

• Generous Paid Time Off & 12 Paid Holidays.

• Comprehensive medical, dental, and vision coverage, including a 100% employer-paid option for certain plans and coverage tiers.

• Discount on ORCA transit pass.

• Free Parking & Flexible Schedules.

• Opportunities for growth.

• Self-care tools & weekly check-ins with your supervisor.

• Short-term and long-term disability coverage.

• Flexible Spending Accounts (FSA).

• 403B Retirement Plan.

• Voluntary Benefits.