340B Director, Client Success

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee and direct activities to ensure clients effectively utilize Pillr Health’s products and services to meet their business goals.

• Create strategies and processes that guarantee client satisfaction throughout all stages of the client lifecycle.

• Foster long-term relationships with clients and encourage client retention.

• Monitor and enhance training and onboarding processes to facilitate smooth product adoption and client cooperation.

• Leverage data insights and feedback to identify and comprehend client needs and challenges.

• Build collaborative relationships with Sales, Product Development, and other cross-functional teams.

• Cultivate strong relationships with key stakeholders to understand business objectives, challenges, and success criteria for programs.

• Assess performance metrics with clients and suggest strategies to enhance program results.

• Discover opportunities for account expansion through upselling and cross-selling.

• Lead strategies and negotiations for client renewals.

• Advocate for the client’s voice within the organization, influencing product development, service improvements, and strategic initiatives.

• Provide regular business reviews and strategic updates to client executives.

• Collaborate with support teams to ensure smooth delivery and ongoing enhancement of client experiences.

• Facilitate group discussions; coach, mentor, motivate, and engage others towards shared objectives.

• Identify and nurture future organizational talent.

• Manage client risks, escalations, and overall client health.

⛳️ Requirements

• Bachelor’s degree in business, healthcare, operations, or a related discipline.

• Over 5 years of experience in client relationship management, account strategy, or client management within a software delivery model.

• Demonstrated ability to manage enterprise clients and deliver successful business outcomes through technology.

• Advanced proficiency in Excel, including V-Lookup, Pivot Tables, Charts & Graphs, and Formulas.

• Capability to manage and lead effectively in times of organizational change and transformation.

• Strong business acumen with the ability to connect software capabilities to client KPIs and strategic objectives.

• Exceptional communication, presentation, and negotiation skills.

• Experience using CRM and analytics tools (e.g., Salesforce).

• 340B ACE certification is preferred.

• Preferred 2+ years of organizational leadership experience.

• Pharmacy experience is a plus.

• Proficient in data reporting and interpretation.

• Familiarity with hospital/pharmacy systems, workflows, prescribing, and revenue cycles.

• Willingness and ability to travel for client meetings.

• U.S. citizenship and compliance with hospital credentialing standards.

🏝️ Benefits

• Health insurance

• Flexible Spending Account (FSA)

• Dental and Vision insurance

• 401(k) retirement plan

• Paid time off