1:1 Mentorship Program Lead

This is a fully remote position, open to applicants in India, +2 more countries.

📋 Description

• Oversee comprehensive planning, implementation, and student achievement across the Explorer, Researcher, and Innovator 1:1 Online Research Mentorship programs.

• Manage the Mentor Operations Lead and Junior Operations Coordinator.

• Supervise the execution of the mentor lifecycle, including KPI monitoring, performance evaluations, recertification, capacity forecasting, and reducing escalations.

• Direct the allocation of mentors, turnaround objectives, administrative SOPs, database accuracy, and follow-ups on student progress.

• Ensure alignment of mentor management systems and allocation processes with program results.

• Oversee customized student experiences ranging from 12 to over 50 weeks.

• Track multi-milestone research outputs and maintain communication with parents and families.

• Facilitate academic credits while supporting publication and competition entries.

• Implement a 5-star outcome strategy to enhance student success rates.

• Act as the primary point of contact for escalations involving students, families, and mentors.

• Develop systems for tracking, analyzing, intervening, and predicting escalations.

• Review mentor KPIs and performance assessments, share best practices, and promote continuous improvement.

• Provide operational guidelines and oversee Checkpoint System tracking.

• Convene Academic and Scientific Review Committees in collaboration with Indigo staff.

• Monitor student progress via dashboards alongside the Operations Lead, Student Success, and Indigo Ops teams.

• Analyze operational metrics and NPS to identify service gaps and implement scalable automated processes.

• Maintain integration with Student Success Teams and Crimson Education stakeholders.

⛳️ Requirements

• 3–5 years of experience in education, mentoring, academic coaching, or youth development organizations.

• A minimum of 2 years of experience in directly managing teams.

• Familiarity with high school research, academic writing, citation standards, and the journal publication process.

• Understanding of international education systems and US/UK college admissions, including the Common App and STEM supplements.

• Proficiency in Google Workspace, Microsoft Office Suite, and learning systems/CRM tools.

• Ability to mentor, guide, and hold operational staff accountable to performance metrics.

• Highly organized, with a strong capacity to manage asynchronous workflows across various time zones.

• Advanced proficiency in English.

• A high-empathy, client-focused approach for engaging with high-achieving students and families.

• Capability to resolve cross-cultural and communication challenges.

• Ability to identify essential KPIs, monitor them, detect engagement drop-offs, and implement timely interventions.

🏝️ Benefits

• Fully virtual work environment.

• 1:1 Mentorship Program.

• Opportunity to lead and scale programs.

• Chance to assist with publication and competition submissions.

• Professional exposure to Academic and Scientific Review Committees.

• Collaboration with international stakeholders and teams across diverse time zones.