Young Apprentice – Customer Service

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support through tickets, phone calls, and chat platforms

• Aid in resolving issues and responding to customer inquiries

• Offer first-level support and services for a designated Neogrid solution

• Prioritize requests according to urgency and the size of the customer

• Manage inquiries via support channels while adhering to SLA, CSAT, and other performance standards

• Assist with the cancellation of contracts

⛳️ Requirements

• Currently enrolled in or have completed high school or an undergraduate degree

• Eligible to join the Young Apprentice Program

• Passion for technology

• Ownership mindset

• Highly organized

• Proactive approach

• Effective time management skills

• Strong written and verbal communication abilities

• Willingness to learn

• Familiarity with Microsoft Office is advantageous

🏝️ Benefits

• Remote or hybrid work options for employees residing in Brazil

• Flexible working hours

• Health insurance, extendable to legal dependents

• Dental insurance, extendable to legal dependents

• Life insurance, extendable to legal dependents

• Medication assistance, applicable to children

• Public transportation allowance or parking support for employees in cities with offices

• Flexible meal and food allowance

• Access to Wellhub (formerly Gympass)

• TotalPass membership

• Day off during the birthday month, on a date of the employee’s choice

• NeoBaby parenting support program

• Unico Skill for external training and development

• Childcare assistance

• Extended parental leave: 6 months for mothers and 30 days for fathers

• Employee referral program

• Bonus opportunities