Yardi Voyager Support Specialist – Systems Administrator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a subject matter expert and provide client-facing support for the Yardi suite of products.

• Diagnose and resolve intricate functional and technical challenges across Yardi modules, workflows, security, reporting, integrations, and client environments.

• Oversee advanced support requests via the ticketing system, which includes root-cause analysis, documentation, timely resolutions, and client communication.

• Execute Yardi system administration and configuration tasks, such as user setup, security roles, permissions, workflows, module configuration, and governance alignment.

• Collaborate with accounting, property management, asset management, operations, and IT personnel to convert business needs into actionable requirements.

• Assist with Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and change-management activities.

• Advise clients on Yardi best practices, system optimization, process enhancements, and minimizing recurring support issues.

• Liaise with internal teams, Yardi support, vendors, and third-party partners to escalate complex issues and facilitate resolutions.

• Maintain standard fixes, support procedures, client-specific workflows, and knowledge base documentation.

• Provide status updates, identify risks, and offer recommendations to project management, senior management, and clients.

• Keep abreast of client-specific processes, policies, and procedures.

⛳️ Requirements

• Practical experience with Yardi Voyager in a business, support, administrative, implementation, or systems role.

• Capability to troubleshoot Yardi issues beyond basic front-end user inquiries.

• Knowledge of real estate operations, property management, accounting workflows, or related business processes.

• Experience in supporting end users, documenting issues, and clearly communicating solutions.

• Ability to manage multiple support requests and priorities in a client-facing setting.

• Strong analytical and problem-solving abilities.

• Genuine enthusiasm for continuous learning and professional development.

• Flexibility to work outside of standard business hours, including occasional evening shifts.

• Preferred experience in property onboarding or implementations.

• Preferred experience with Voyager 8, but not mandatory.

• Ability to lead, mentor, and support junior staff is preferred.

• Preferred experience with third-party integrations or PMS systems such as RealPage, AppFolio, or Entrata.

• Strong attention to detail and a customer service-oriented mindset.

• Comfort working independently, navigating ambiguous situations, and researching unfamiliar system issues.

• Ability to thrive in a high-volume, client-facing support environment.

🏝️ Benefits

• PTO

• Paid holidays

• Sick time

• Medical coverage

• Dental coverage

• Vision coverage

• Life insurance options

• Disability insurance options

• 401(k) with a 3% Safe Harbor employer contribution

• Professional development

• Continuous learning opportunities

• Opportunity for advancement into consulting, implementation, systems administration, data, reporting, or project work

• Global team environment