Technical Customer Support

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Configure and provide support for intricate hardware and software systems utilized in public safety customer settings.

• Address urgent customer concerns through phone, email, and web portal communications.

• Collaborate with various technical teams to optimize workflows and deliver swift, high-quality solutions.

• Diagnose and analyze software, networking, and third-party component issues at the system level.

• Determine the root causes of application failures and implement appropriate corrective actions.

• Ensure the continuous operational availability of both local and remote customer implementations.

• Share insights regarding application behavior and database performance with internal engineering teams.

• Participate in a rotating off-hours on-call schedule for emergency system recovery.

⛳️ Requirements

• High school diploma or equivalent required.

• Bachelor's degree or comparable practical experience preferred.

• Must be able to secure background clearance as mandated by government clients.

• Successfully clear a more rigorous fingerprint background check conducted by Motorola Solutions Inc. clients.

• Legal authorization to work in the U.S. indefinitely is mandatory.

• Employer sponsorship for work permits is not available for this position.

• Willingness to work nights, weekends, and holidays is essential.

• Responsible for rotational on-call duties and off-hours obligations.

• Configure and manage MS SQL Server and MS Windows Server environments.

• Utilize MS Ops Manager and desktop operating systems for performance evaluation.

• Troubleshoot fundamental routing, firewalls, and security protocols.

• Diagnose, isolate, and resolve complex software and hardware issues.

• Maintain professional relationships with customers.

• Preferred: Experience with PremierOne Application Suite or similar high-availability public safety platforms.

• Preferred: Familiarity with F5 Load Balancers and Fortigate firewalls.

• Preferred: Skills in relational database query writing, optimization, and SQL Server indexing.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.

• Remote work arrangement.

• Under 10% travel.

• No relocation required.