Yardi Technical Analyst

This is a fully remote position, open to applicants in Utah.

📋 Description

• Set up and manage Yardi Voyager and RentCafé systems, including property configurations, user permissions, and security protocols.

• Deliver Tier 1 and Tier 2 support for Yardi users.

• Troubleshoot technical problems and oversee helpdesk ticket resolution.

• Ensure data integrity across Yardi modules, particularly for HUD and LIHTC compliance information.

• Facilitate integrations between Yardi and other systems utilizing SQL, Yardi ETL, and Microsoft Fabric or similar tools.

• Create and maintain custom reports using Yardi Spreadsheet Reporter, SQL, and additional reporting tools.

• Aid in the testing and rollout of Yardi upgrades, patches, and the deployment of new modules.

• Work with business stakeholders to collect requirements and implement system improvements.

• Document processes, configurations, and data flows for internal controls and audit readiness.

• Engage in process improvement initiatives.

• Support training and encourage user adoption efforts.

• Exhibit and uphold a professional demeanor.

• Efficiently manage time and tasks.

• Foster teamwork and collaboration as a role model.

• Involve in policy development and problem-solving activities.

• Report resident/client grievances and allegations of abuse, misappropriation, or corporate compliance concerns to the appropriate supervisors.

• Adhere to a drug-free workplace, safe working practices, and all relevant federal, state, and local regulations.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or relevant experience.

• At least 3 years of practical experience with Yardi Voyager 7S or newer and RentCafé in a technical or support capacity within the Affordable Housing sector.

• Preferred proficiency in SQL for data analysis and report development.

• Experience with Yardi ETL processes and system integrations preferred.

• Understanding of property management and accounting processes.

• Familiarity with RentCafe and other Yardi modules such as PayScan and Maintenance.

• Knowledge of Affordable Housing compliance workflows, including HUD, LIHTC, and TRACS.

• Preferred knowledge of additional Yardi modules, including Maintenance IQ, PayScan, and Construction Manager.

• Background in process improvement or automation.

• Proficient computer skills in Microsoft Office, Windows, and basic professional software.

• Ability to quickly learn new software systems.

• Self-motivated with strong organizational skills and the ability to handle multiple tasks and assignments concurrently.

• Capability to effectively lead others in a complex environment.

• Strong motivational skills and high emotional intelligence.

• Excellent communication, comprehension, and interpersonal abilities.

• Proficiency in speaking, reading, writing, and understanding English.

• Occasional travel, up to 5%.

• Preferred Yardi certification or formal training in Voyager system administration.

• Preferred ITIL Foundation or similar service management certification.

🏝️ Benefits

• Medical and prescription drug coverage with three plan options.

• Healthcare Flexible Spending Account or employer-funded Health Savings Account.

• Support for fertility and family building.

• Assistance with weight management.

• Support for chronic conditions.

• Paid parental leave at 100% for four weeks.

• Coverage for dental and vision.

• Life and AD&D insurance provided by the company.

• Disability coverage.

• Supplemental life and AD&D insurance.

• Accident insurance.

• Hospital indemnity insurance.

• Critical illness insurance.

• Flexible Spending Accounts for dependent care and transportation/parking.

• Well-being programs, including an enhanced EAP with mental health and work-life support.

• Tobacco cessation program.

• Well-Being Your Way rewards and reimbursements up to $1,000 per year.

• Retirement savings plan with immediate company funding at 3%, increasing up to 5% over time.

• Additional company match of up to 5% when contributing personal funds.

• Tuition expense reimbursement.

• Paid time off.

• 9 paid holidays.

• Paid parental leave at 100%.

• Work-from-home arrangement with provided resources.