IT Support Engineer – IT Operations, Software & Automation

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and sustain cloud environments, business applications, user devices, and associated IT services.

• Deliver technical assistance for hardware, software, connectivity, email, and application-related issues.

• Administer user accounts, permissions, software installations, and system configurations.

• Facilitate employee onboarding and offboarding, including access provisioning and secure deactivation.

• Monitor system performance, availability, backups, and recovery readiness.

• Investigate recurring technical issues and implement preventive solutions.

• Collaborate with service providers and suggest enhancements for reliability and cost-efficiency.

• Uphold access controls, IT security policies, compliance reporting, and regular access reviews.

• Assist with backup, recovery, and business continuity processes.

• Design, test, maintain, and troubleshoot internal applications, scripts, and operational tools.

• Automate repetitive tasks, reporting workflows, and data management processes.

• Integrate business applications via APIs and other approved methods.

• Maintain spreadsheet formulas, scripts, operational-system connections, documented source code, version control, testing, and deployment methodologies.

• Manage, clean, validate, standardize, deduplicate, import, export, segment, report, and synchronize operational data.

• Troubleshoot data discrepancies and assist business teams in enhancing systems and workflows.

• Update and maintain company websites, portals, domains, hosting, email, and related digital services.

• Test website features, forms, integrations, and user journeys; resolve technical issues and support performance enhancements.

• Configure and maintain company devices and communication applications.

• Keep support logs, task plans, technical records, progress reports, system documentation, user manuals, and troubleshooting procedures up to date.

• Coordinate technical assignments with internal teams and external providers.

• Escalate delivery risks, dependencies, and resource needs as necessary.

• Provide knowledge transfer and handover to ensure ongoing maintenance and business continuity.

• Resolve support requests within established service levels and deliver tested technical solutions within agreed timelines.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Demonstrated experience in IT support and systems administration.

• Practical knowledge of operating systems, cloud environments, remote desktops, and networking fundamentals.

• Experience in supporting business productivity applications and managing user access.

• Hands-on experience in software development or scripting.

• Ability to develop and troubleshoot API integrations and automated workflows.

• Proficiency with spreadsheets, formulas, and operational data management.

• Understanding of software testing, version control, and deployment practices.

• Excellent problem-solving, documentation, communication, and organizational skills.

• Capacity to work independently, prioritize tasks, and support both technical and non-technical users.

• Experience with cloud infrastructure and remote working environments.

• Familiarity with web technologies, website administration, and database systems.

• Knowledge of scripting languages and spreadsheet automation techniques.

• Understanding of cybersecurity, incident management, and backup and recovery practices.

• Familiarity with project tracking tools and software release processes.

• Must be available during core business hours.

• Must execute company tasks within the approved remote working environment and adhere to relevant security, activity monitoring, and time-tracking policies.

🏝️ Benefits

• Remote working arrangement.

• Monday to Friday, 8:00 AM–5:00 PM Jamaica time.

• Occasional support outside normal hours subject to prior approval and coordination.