Working Student – Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Managing support queries from end customers (1st-level support)

• Recording support inquiries

• Maintaining communication logs

• Tracking unresolved issues (tickets) until they are fully resolved

⛳️ Requirements

• No previous professional experience necessary

• Currently pursuing a degree

• Exceptional service-oriented communication abilities

• Passion for bicycles and cycling-related products

• Self-reliant, organized, and goal-driven work style

• Technical skills are a plus

• Capability to collaborate effectively within a team

• Proficiency in both German and English

• Availability for approximately 20 hours per week

🏝️ Benefits

• An engaging and significant role within a supportive team

• Diverse responsibilities

• A substantial amount of autonomy and flexibility

• A welcoming and professional workplace

• Possibility for remote work

• Flexible working hours

• Compensation based on performance