This is a fully remote position, open to applicants in United States.

📋 Description

• Provide professional and courteous responses to customer inquiries, delivering exceptional customer service in line with client-specific guidelines.

• Record each customer inquiry in a designated database.

• Confirm customer information and make any necessary corrections and updates.

• Actively listen to customers to uncover opportunities for providing additional information.

• Follow up with callers as required.

• Utilize statistical data from the contact center to enhance performance.

• Conduct outbound survey calls to gather client-specific information.

• Comply with scheduled shifts and work hours.

⛳️ Requirements

• High School Diploma or GED is required.

• Bilingual proficiency in English and Spanish, with the ability to read, write, speak, and translate as necessary.

• Previous experience in a call center or customer service role is highly preferred.

• Strong verbal and written communication skills.

• Capability to manage multiple tasks simultaneously.

• Excellent computer skills, including proficiency in dual monitor setups, using multiple tabs, and retrieving information from databases.

• Ability to remain seated for extended periods.

• Requirement to use a webcam during both training and production phases.

• Must successfully complete a background check and drug screening.

• Candidate must pass pre-employment assessment tests and an internet speed test.

• Must work in a secure and enclosed area free from distractions.

• Reliable non-cellular high-speed internet service such as Fiber, DSL, or cable modem is required for a home office environment.

• Must meet the program's minimum internet speed standards.

• Hotspots, satellite connections, and wireless internet services are not permitted.

🏝️ Benefits

• Health and welfare stipend of $4.93 per hour.

• Comprehensive training provided at no cost.

• Opportunities for additional hours during peak times.

• A dedicated employee transfer program to explore and transition into other company roles upon successful completion of the assignment, contingent on good standing and position qualifications.