Working Student – Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage support inquiries from end users (1st Level Support)

• Record support requests

• Maintain communication logs

• Track unresolved issues (tickets) until they are fully resolved

• Assist the Customer Support team as a working student

⛳️ Requirements

• Currently pursuing a degree

• Exceptional service-oriented communication abilities

• Enthusiasm for bicycles

• Self-reliant, organized, and goal-focused work style

• Technical skills are a plus

• Capability to collaborate effectively within a team

• Proficiency in German and English

• No prior professional experience necessary

🏝️ Benefits

• Option for remote work

• Flexible working hours

• Compensation based on performance

• A challenging and responsible position within a supportive team

• Diverse responsibilities

• A significant level of autonomy and flexibility

• A warm and professional work atmosphere