Channel Sales Support Agent

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Serve as the primary contact for the sales teams in the UK and Europe, addressing inquiries within established SLA timeframes.

• Develop and sustain relationships with independent contractor sales teams.

• Offer product knowledge, pricing details, sales materials, and technical support.

• Collaborate with internal teams to address sales inefficiencies and eliminate obstacles.

• Recognize recurring issues and work with management to implement enduring solutions.

• Provide support via phone and in-person when necessary.

• Maintain and refresh sales documentation, playbooks, and resource libraries.

• Execute commission calculations for the sales teams in the UK and Europe in coordination with finance.

• Ensure that systems and information are kept up-to-date.

• Assist independent contractors in selling and onboarding Square products to local sellers throughout the UK and Europe.

⛳️ Requirements

• 1–2 years of experience in sales support, channel management, technical support/implementation, or customer service.

• Familiarity with CRM systems such as Salesforce, HubSpot, or similar platforms.

• Proficient in Google Workspace and AI tools.

• Understanding of B2B sales processes and management of the sales cycle.

• Basic knowledge of sales reporting and analytics.

• Preferred: Experience with self-employed contractors, distributors, sellers, or channel partners.

• Availability for full-time work from Monday to Friday, 9:00 AM to 5:30 PM, with flexibility as needed.

🏝️ Benefits

• Option for remote work; office attendance is optional.

• Flexible working hours may be necessary.

• Provision of a computer, headset, and essential software.

• Medical insurance coverage.

• Flexible time-off policy.

• Retirement savings plans available.

• Modern family planning benefits offered.

• Occasional participation in sales meetings, training sessions, and contractor events.