Bilingual Inbound Customer Service Representative, Spanish

This is a fully remote position, open to applicants in Canada.

📋 Description

• Primarily manage inbound customer interactions with occasional outbound communications.

• Promote and assist customers with products and services, catering to both new and existing clients.

• Provide support for customer-related payment solutions and resolve account discrepancies.

• Accurately document customer account information.

• Maintain the confidentiality and protection of customer data.

• Strive to meet and surpass individual performance targets and expectations.

• Commit to a five-day work week on a rotational schedule, from Monday to Saturday, during operating hours.

⛳️ Requirements

• Candidates must reside in Newfoundland and Labrador.

• A personal device is required for the role.

• The device must be compatible with Windows 11 (version 1803 or higher).

• A minimum of 8GB of RAM (memory) is necessary.

• The device must have at least 500MB of available storage space (HDD).

• An internet speed of at least 10Mbps is required.

• A webcam is mandatory.

• Bilingual proficiency in Spanish is considered an asset.

• Ability to work both independently and collaboratively while maintaining accuracy is essential.

• Flexibility in working shifts is necessary.

• Strong organizational and active listening skills are required to determine the best course of action.

• High attention to detail with exceptional written and verbal communication abilities is crucial.

• Proficient computer skills are expected.

• Experience in accounts receivables, call center, or customer service environments is a plus.

• Availability to commence work on November 24, 2026, is required.

🏝️ Benefits

• Paid training is provided.

• Access to a Benefits/Health Care Spending Account.

• Participation in the Perkopolis Discount Program, offering various discounts on stores, rentals, tickets, travel, and more.

• Opportunities for career and leadership development.

• Comprehensive training at the beginning of employment, with ongoing development and training available throughout.

• Rotational work schedule.

• 4% vacation pay.

• Work-from-home opportunities within Newfoundland and Labrador.