Customer Support Specialist

This is a fully remote position, open to applicants in North America.

📋 Description

• Serve as an advocate for customers by identifying, addressing, escalating, and providing guidance on inquiries and concerns.

• Encourage product knowledge and suggest technical solutions.

• Assist product users in navigating through features and functionalities.

• Collaborate closely with the global support team to swiftly address and resolve technical issues.

• Help maintain high levels of customer satisfaction.

• Work alongside an international team in a remote setting.

⛳️ Requirements

• Ideally possess over 1 year of experience in a SaaS B2B customer support role or relevant transferable skills.

• Proficiency in English is essential; knowledge of Spanish is advantageous.

• Exceptional written and verbal communication abilities.

• Familiarity with ticketing tools and systems.

• Comprehension of how CRM systems function.

• Solid grasp of basic computer skills.

• Practical experience utilizing AI assistants for troubleshooting and enhancing efficiency.

• Capability to work effectively with AI tools, including effective prompting and verifying responses.

• Technical aptitude to comprehend and convey technical concepts.

• Inquisitiveness to understand and resolve intricate customer inquiries.

• Strong time management and prioritization capabilities.

• Ability to juggle tasks across various platforms and communication channels.

• Openness to collaborate with multiple teams in a diverse and multilingual remote environment.

🏝️ Benefits

• Competitive salary package and benefits.

• Emphasis on work-life balance.

• Dynamic and fast-paced learning environment.

• Entrepreneurial spirit and strong team culture.

• Multicultural and inclusive workplace.

• Opportunities for learning and career advancement.

• Potential for transitioning into roles in Client Services, Engineering, Product, and other areas.