Working Student: Customer Success – Support & Growth

This is a fully remote position, open to applicants in Germany.

📋 Description

• Address customer inquiries promptly, courteously, and reliably.

• Independently resolve recurring questions related to product usage, configuration, and processes.

• Collaborate with relevant internal teams to manage open customer issues.

• Oversee a portfolio of smaller and mid-sized existing clients while ensuring exceptional Customer Success.

• Track usage, customer feedback, and other significant indicators to identify risks or additional support requirements at an early stage.

• Discover additional use cases, user groups, locations, and other growth opportunities within the existing customer base.

• Systematically document important insights and analyze customer questions and feedback in a structured manner.

• Enhance content, templates, processes, and standardized customer communications to scale customer support effectively.

• Assist the Customer Success Manager with operational tasks for strategic enterprise clients, including preparing for customer meetings, conducting analyses, documenting information, and following up on outstanding matters.

⛳️ Requirements

• You are currently enrolled in a college or university.

• You have a passion for communicating with people and assisting customers.

• You work in a structured, dependable, and independent manner.

• You can quickly adapt to new topics, processes, and tools.

• You possess a keen awareness of when a customer inquiry indicates a larger issue, additional need, or opportunity.

• You can manage multiple open topics simultaneously.

• You communicate clearly and professionally in German.

• You are enthusiastic about taking on responsibility, thinking proactively, and sharing your own ideas.

• You should be able to spread your working hours evenly across at least four days a week.

• Experience in Customer Success, Customer Support, SaaS, or a B2B setting is advantageous but not mandatory.

🏝️ Benefits

• Competitive compensation (market-rate salary)

• Flexible working arrangements: remote, hybrid, or from our office in Berlin-Kreuzberg

• Vacation: 20 days per year

• Genuine responsibility and the opportunity to make an impact

• Flat hierarchies and quick decision-making processes

• Meaningful work that contributes to making everyday working life safer for thousands of people.

• Tax-free benefits provided in the form of vouchers

• Team events, including our annual company retreat and Christmas party

• An open and authentic company culture based on trust, respect, and collaboration

• Regular feedback sessions to support your professional growth