Senior Manager, Customer Success

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead impactful, executive-level client engagements within a portfolio of Measured’s premier brands.

• Take ownership of the delivery and strategic implementation of Measured’s marketing analytics framework.

• Represent Measured’s technology, services, and thought leadership during client interactions.

• Serve as the primary account leader and a trusted advisor.

• Guide clients in developing sophisticated measurement strategies.

• Ensure successful adoption of the platform.

• Influence executive decision-making by providing data-driven insights.

• Oversee the gathering of requirements, platform deployment, and solution design in collaboration with the technical Solutions team.

• Work alongside Product teams to develop new features and advocate for client needs.

• Interpret complex performance signals and conduct in-depth experimental analysis.

• Offer forward-looking media guidance.

• Design client-specific technology roadmaps.

• Manage the complete lifecycle of client relationships.

• Oversee gross revenue retention and net revenue retention objectives for a designated book of business.

• Manage daily client relationships across various seniority levels for a portfolio of over 10 Measured brands.

• Facilitate adoption of Measured products and services among stakeholders.

• Deliver comprehensive client training programs.

• Provide and analyze marketing performance reviews.

• Design and interpret in-market experiments across addressable media channels.

• Offer optimization insights and budget recommendations.

• Support internal Customer Success initiatives, including onboarding playbooks, engagement and adoption models, and product training resources.

⛳️ Requirements

• 7+ years of experience in client services management.

• Background in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics.

• Familiarity with ad-tech and MarTech platforms such as GA, Facebook, Google Analytics, and various third-party tools.

• Proven experience in deploying, managing, and expanding the scope of complex engagements centered on marketing measurement.

• Exceptional written and verbal communication skills.

• Advanced proficiency in Excel and PowerPoint.

• Minimum of a BA/BS degree or equivalent experience.

• Independent decision-maker capable of taking calculated risks and navigating ambiguity.

• Proactive in seeking improvements and trying new approaches.

• Ability to work independently with minimal supervision while thriving in a strong team environment.

• Comfortable adapting to rapid changes.

• Values diversity and demonstrates integrity.

🏝️ Benefits

• 100% Remote work opportunity.

• Competitive total rewards and flexible paid time off.

• Opportunities to contribute to community initiatives through Measured for Good.

• An engaged, diverse, and inquisitive workplace culture.

• Award-winning technology supported by an agile, collaborative team.

• Equal employment opportunities regardless of protected characteristics.