Customer Success Manager

This is a fully remote position, open to applicants in Poland, +4 more countries.

📋 Description

• Take ownership of the complete customer journey for your designated accounts, from the sales handoff through to implementation, onboarding, ongoing success, renewal, and expansion.

• Cultivate and sustain expert-level knowledge of the Stadium platform and all its functionalities.

• Build understanding, confidence, and enthusiasm among new clients during the sales transition.

• Assist customers during onboarding and implementation, comprehend their business needs, accelerate time to value, and ensure initiatives align with their requirements.

• Manage the health of your book of business by recognizing risks, promoting adoption and expenditure, and safeguarding and enhancing retention.

• Collaborate with other teams at Stadium to execute customer initiatives and objectives.

• Guide clients to fully utilize the product's capabilities and achieve their goals by highlighting platform opportunities.

• Establish and foster strong customer relationships.

• Serve as a trusted strategic partner for customer needs, including challenging or high-stakes discussions.

• Drive product adoption by sharing relevant use cases and best practices.

• Handle renewals and expansions for accounts, employing commercial insight to identify and prioritize opportunities.

• Collect customer feedback to perpetually enhance the product.

⛳️ Requirements

• A minimum of 3 years of relevant customer-facing experience (in customer success, account management, or a related commercially-oriented role); exceptional candidates with less experience may be considered.

• Strong commercial insight and judgment — comfortable identifying account risks, recognizing expansion opportunities, and prioritizing a portfolio of business accordingly.

• Ability to excel in a dynamic and fast-paced environment.

• Solutions-oriented mindset and a proven history of problem-solving.

• Strong customer-centric focus and a passion for engaging with people to facilitate their success.

• Exceptional written and verbal communication skills with meticulous attention to detail, including the capability to navigate challenging customer conversations with poise.

• An attentive listener, eager to understand customer situations and objectives before providing strategic advice.

• An organized and process-driven approach to managing customer relationships.

• Patient, empathetic, and enthusiastic about engaging with a diverse range of customers.

• A friendly, approachable demeanor; easy to collaborate with yet driven and focused.

• A team player with a humble attitude.

• A strong desire to make a significant impact at the grassroots level of a growing start-up.

• Excellent professional English communication skills (additional languages are a plus).

• A strategic thinker capable of envisioning and executing long-term objectives.

🏝️ Benefits

• A fantastic company culture centered around recognizing and leveraging individual strengths for the collective benefit.

• Opportunities for career mobility and the chance to work across different areas of the company.

• A remote-first work environment with regular Zoom company events and opportunities to build genuine connections.