Working Student – Customer Onboarding & Customer Support

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct tailored online onboarding sessions for our new customers through video calls.

• Clearly and systematically explain how our learning platform and its related areas function.

• Demonstrate the available content, live calls, and services to customers.

• Introduce the appropriate points of contact and clarify whom customers should reach out to with various inquiries.

• Address initial organizational and technical questions.

• Ensure every customer experiences a professional, personalized, and seamless start at Cryptory.

• Accurately document completed onboarding sessions within our systems.

⛳️ Requirements

• You are currently a student at a college or university.

• You enjoy engaging with people and present yourself as friendly, open, and professional.

• You can explain processes in a clear and patient manner.

• You are reliable, organized, and demonstrate initiative.

• You are comfortable using digital platforms, video conferencing, and online tools.

• You possess excellent German language skills, both written and spoken.

• You have a general interest in financial markets and economic subjects.

• No previous knowledge of trading, Bitcoin, or cryptocurrencies is necessary.

🏝️ Benefits

• Work entirely remotely.

• Enjoy flexible working hours that can easily fit around your studies.

• Starting from 10 hours per week.

• Compensation beginning at €25 per hour.

• Structured and personalized onboarding process.

• Clear procedures and designated points of contact.

• Direct interaction with our customers and a role that carries responsibilities.

• A modern work environment within a growing educational company.

• The opportunity to acquire valuable experience in customer support, digital education, and financial markets.

• 20 days of annual leave.