Workforce Scheduling Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead initiatives related to workforce planning, staffing, and scheduling across the organization.

• Take ownership of the execution and enhancement of workforce forecasting processes, encompassing staffing forecasts and their integration into standard tools.

• Create and implement best practices for scheduling among market schedulers, ensuring adherence to schedule templates and optimization of staffing-to-model ratios.

• Specify data requirements and supervise automated reporting and dashboards that monitor adherence to schedule templates and staffing-to-model standards.

• Generate and distribute monthly reports on scheduling compliance and staffing, while coordinating necessary corrective measures.

• Oversee the analysis of clock-in and clock-out data as well as compliance processes.

• Develop processes for time-tracking reporting, reconciliation, and management, including handling overtime and period-end procedures.

• Act as the program owner and primary subject-matter expert for scheduling and time-tracking solutions.

• Create and sustain standard procedures and best practices for scheduling and time-tracking solutions.

• Maintain a thorough understanding of the interplay between forecasting, scheduling, and time-tracking tools.

• Collaborate with Operations, Finance, Data Services, IT, People teams, health-system partners, and other key stakeholders.

• Enhance efficiency, standardization, operational performance, growth, and the experience of team members within a multi-site healthcare organization.

⛳️ Requirements

• Bachelor’s degree; relevant experience may be accepted in place of a degree.

• A minimum of 3 years of workforce management or scheduling experience in a multi-site setting.

• At least 5 years of experience in the healthcare sector.

• Previous scheduling experience in a medical context.

• Proven track record in developing, managing, and enforcing multi-site scheduling and payroll processes and best practices.

• Familiarity with scheduling systems or standard tools for reporting and analyzing staffing level compliance, time punch compliance, and overtime usage.

• Expertise in workforce management and staffing-to-model practices across multi-site healthcare operations.

• Proficiency in scheduling and time-tracking systems, as well as enterprise-wide optimization.

• Understanding of timekeeping processes, clock-in/clock-out compliance, and controls for overtime.

• Capability to analyze data, generate reports, and monitor schedule and staffing compliance.

• Skill in refining and enhancing scheduling and time-tracking processes and best practices.

• Knowledge of flat-file exports/imports and APIs connecting scheduling systems with data warehouses or HRIS systems.

• Willingness and capability to expand technical knowledge in AI-driven forecasting, automated modeling, and automated integrations.

• Proficiency in translating operational requirements into technical specifications and prioritizing improvement backlogs.

• Experience in operationalizing analytics and creating or managing dashboards in Tableau, Power BI, Sigma, or similar platforms.

• Excellent stakeholder management and collaboration abilities.

• Strong problem-solving skills and sound judgment.

• Clear and effective written and verbal communication skills.

• Capacity to work independently, prioritize tasks, and meet deadlines in a remote environment.

• Strong customer-service orientation.

• No specific licenses or certifications are required.

🏝️ Benefits

• Fully remote work arrangement.

• Travel requirement up to 10%.

• Reasonable accommodations available for qualified individuals with disabilities.

• Equal employment opportunity protections.