Workforce Operations Manager

This is a fully remote position, open to applicants in Argentina, +4 more countries.

📋 Description

• Supervise teams consisting of 5 to 10 personnel per project, ensuring that work output remains on track and adheres to schedules.

• Oversee the quality of output and proactively identify issues prior to their impact on delivery.

• Offer guidance, feedback, and accountability throughout the duration of projects.

• Foster engagement and performance across a distributed, asynchronous workforce.

• Take ownership of the data labeling workflow operations, from team assignments to the final output.

• Ensure the accurate and timely transfer of labeled outputs to the engineering team.

• Keep detailed records of project status, team assignments, and tracking of output.

• Detect and resolve any workflow bottlenecks.

• Facilitate communication through Slack and email.

• Develop a dependable workforce that consistently produces high-quality output.

• Onboard new team members and clearly communicate expectations.

• Highlight recurring issues, feedback, and opportunities for improvement to leadership.

• Complete the application process, including a video introduction, assessment (if applicable), recruitment interview, executive interview, client interview, and background/reference check as part of the selection process.

⛳️ Requirements

• Proven experience managing a distributed workforce, community, or team of knowledge workers.

• Experience in community management, workforce operations, or people management within an asynchronous remote setting.

• Excellent written and verbal communication skills in English.

• Ability to provide clear direction and constructive feedback within a distributed team.

• Highly organized; capable of managing multiple team members and project workstreams concurrently.

• Competence in managing output quality without needing to understand technical production specifics.

• Proactive in communication and escalation of issues at early stages.

• Self-motivated and dependable in a fully remote, asynchronous environment.

• Nice to have: experience managing Slack communities or groups of distributed knowledge workers.

• Nice to have: background in data labeling, AI training data, or operations related to knowledge work.

• Nice to have: prior experience in forward-deployed or embedded operations.

• Nice to have: familiarity with Notion, Airtable, or similar workflow-tracking tools.

• Nice to have: experience in an early-stage AI or technology company.

• Updated resume is mandatory.

• A short Loom video of 1 to 2 minutes is required; candidates must submit a Loom video to proceed in the selection process.

🏝️ Benefits

• Compensation in USD, paid bi-monthly on the 15th and 30th.

• Paid Time Off according to company policy.

• Observance of holidays in line with company guidelines.

• Fully remote work setup.

• Availability during US business hours.

• High-ownership role with a direct influence on delivery quality and team performance.