Workforce Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop the Staffing Liaison team.

• Align caregivers with client requirements and facilitate continuity of services across various states.

• Drive strategies for workforce planning, capacity management, and staffing optimization.

• Enhance caregiver availability and utilization while minimizing open client hours.

• Analyze staffing, recruiting, workforce, and service data to uncover trends, capacity gaps, bottlenecks, and opportunities for enhancement.

• Develop and oversee workforce KPIs, dashboards, forecasts, and performance reporting.

• Convert client staffing demands into actionable workforce and recruiting requirements.

• Collaborate with Clinical Operations, Client Intake, Onboarding, Scheduling, and other operational leaders.

• Monitor staffing performance and execute action plans to boost coverage, responsiveness, caregiver utilization, and service-level performance.

• Set performance expectations and accountability standards for the Staffing Liaison team.

• Lead initiatives aimed at operational improvements that enhance productivity, consistency, scalability, and service delivery performance.

• Optimize workflows, technology usage, and workforce management practices across different markets.

• Ensure uniform processes, system utilization, and documentation standards across regions.

• Support strategic endeavors related to organizational growth, workforce planning, capacity forecasting, recruiting strategies, and operational excellence.

⛳️ Requirements

• Minimum of 3 years of leadership experience in healthcare, human services, staffing, recruiting, workforce operations, or another high-volume service environment.

• Proven track record of leading teams to achieve measurable performance goals, KPIs, and accountability standards.

• Experience in workforce planning, staffing optimization, scheduling, recruiting, capacity management, or workforce deployment.

• Strongly preferred background in recruiting or talent acquisition, especially in high-volume or challenging workforce environments.

• Demonstrated capability to utilize data, analytics, forecasting, and operational reporting to inform decisions and enhance outcomes.

• Experience in improving workforce utilization, closing staffing or service gaps, increasing coverage, or enhancing operational efficiency.

• Strong analytical and problem-solving abilities.

• Experience in developing or managing KPIs, dashboards, forecasts, and performance reporting.

• Excellent process-improvement skills with a history of identifying bottlenecks and implementing scalable operational solutions.

• Proficiency in workforce management systems, scheduling platforms, CRM systems, reporting tools, and other operational technologies.

• Exceptional communication and stakeholder management skills.

• Ability to collaborate effectively across clinical, recruiting, and operational teams.

• Capacity to analyze performance data and actively engage with a team to drive improvements.

• Ability to thrive in a fast-paced, multi-state environment.

• Bachelor's degree in Business, Operations, Healthcare Administration, Human Services, or a related field is preferred.

• Equivalent relevant professional experience may also be acceptable.

🏝️ Benefits

• Comprehensive health benefits commencing on the 60th day of employment.

• Dental benefits starting on the 60th day of employment.

• Wellness benefits available from the 60th day of employment.

• 401(k) plan accessible after 12 months of employment.

• Full-time, salaried position.