Investment Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute intricate reconciliations of HSA investment activities across multiple platforms.

• Recognize and address investment discrepancies.

• Examine complex operational challenges, pinpoint root causes, and implement lasting solutions.

• Oversee complicated liquidations resulting from death, escheatment, and levies.

• Provide Level 2 and Level 3 support for escalated matters related to cancel/rebills, corporate actions, and investment operations.

• Collaborate with third-party broker/dealers, managing operational requirements and integrating services into WEX's NBC custodial operations.

• Address complex inquiries regarding buy or sell orders and ensure precise trade execution and settlement.

• Assist with oversight of fund lists and the processing of complex investment fees.

• Develop, enhance, and document operational procedures.

• Contribute to KPI reporting, trend analysis, and adherence to FINRA, SEC, and internal standards.

• Engage in cross-functional system enhancements and regulatory change initiatives as the custodial operations subject matter expert.

• Identify and incorporate AI and automation technologies to enhance scalability, accuracy, and risk management.

⛳️ Requirements

• 3-5 years of progressive experience in a large and complex financial services organization, emphasizing investment operations.

• 2-3 years of direct experience with HSA custody services and the related investment ecosystem.

• Capability to independently analyze highly complex operational issues, identify root causes, and implement sustainable solutions.

• Knowledge of advanced KPI reporting, as well as FINRA and SEC regulatory compliance principles, along with financial risk management.

• Experience in creating, implementing, and refining operational procedures, including process mapping and documentation.

• Expertise with specialized investment operations software and platforms, such as trading systems, reconciliation tools, custodial portals, and data analytics platforms.

• Strong analytical and problem-solving abilities for intricate risk operational issues.

• Exceptional attention to detail within a regulated financial environment.

• Flexibility in adapting to changing regulatory and technological landscapes.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Experience managing third-party broker/dealer relationships, including performance oversight, issue resolution, and adherence to contracts.

• Must successfully complete a background investigation.

• FINRA Series 7 or similar financial industry certifications are preferred.

• Experience mentoring junior team members or leading small operational projects is preferred.

• Familiarity with WEX Health Cloud is preferred.

🏝️ Benefits

• Health, dental, and vision insurances.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales roles.