Worker Engagement Specialist

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Oversee the implementation of digital worker voice initiatives in French-speaking African countries.

• Conduct training and provide technical support for supplier platforms.

• Handle grievance cases while coordinating with suppliers and brands.

• Offer investigation and remediation assistance when brands request it.

• Create and revise onboarding materials for suppliers and workers.

• Maintain consistent communication with supplier management from the program launch through regular updates.

• Collaborate with the Director of Client Services, Client Services Senior Managers and Managers, and the Deployment Team to ensure successful deployment.

• Collect feedback and suggestions from clients and suppliers to guide platform improvements.

• Engage with workers, suppliers, and brands to foster meaningful change.

• Work remotely with a global team and participate in some evening meetings with teams located in Canada and Europe.

⛳️ Requirements

• Reside in Africa, specifically in one of the following countries: Algeria, Benin, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Comoros, Republic of the Congo, Democratic Republic of the Congo, Côte d'Ivoire, Djibouti, Gabon, Guinea, Madagascar, Mali, Mauritania, Morocco, Niger, Senegal, Togo, or Tunisia.

• Background in social compliance or labor rights.

• Familiarity with and experience in supply chains, corporate sourcing, ethical procurement, grievance mechanisms, social impact, sustainability, international development, social impact technology, and/or business and human rights.

• Over 5 years of experience in the global supply chain sector, focusing on delivering social or labor impact projects.

• Outstanding verbal and written communication skills in both English and French.

• Experience in client/customer services and delivery.

• Organized, detail-oriented, and accountable.

• Willingness to travel nationally on occasion.

• Understanding of labor, human, and community rights issues within global supply chains.

• Knowledge and experience in community relations and corporate social responsibility initiatives.

• Proficient in adopting new technologies and training others to utilize them.

• Self-driven, adaptable to ambiguity and change, and capable of taking ownership of projects.

• Strong commitment to equality and the promotion of safe workplaces.

• Familiarity with auditing standards and international certification programs such as BSCI, ETI, and SA8000, as well as grievance mechanisms, industry associations, and sustainability entities like SEDEX is advantageous.

🏝️ Benefits

• Ability to work remotely.

• Flexible and agile working conditions with a global team.

• Opportunity to engage in sustainability, workers’ rights, and safe workplace initiatives.

• Occasional national travel may be necessary.

• Proposed rates are requested for external contractor engagement.