Window & Door Service Technician

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Conduct warranty field service activities, which include inspecting and repairing window and door products.

• Record service actions and ensure accurate documentation.

• Create comprehensive service reports that include photographs and detailed descriptions.

• Maintain tools and the service vehicle in good condition.

• Safely operate the company vehicle.

• Attend and document water tests, diagnose issues, and carry out necessary repairs.

• Adhere to safety regulations and engage in the Accident Prevention Program.

• Manage your schedule to ensure timely arrivals and preparedness for tasks.

• Maintain a professional demeanor when interacting with customers and team members.

• Travel by plane, car, or other means as required.

• Communicate effectively and collaborate with colleagues.

• Submit expense reports in a timely manner.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• A valid driver’s license with an impeccable driving record is required.

• Prior experience in the production or servicing of vinyl windows and doors is essential.

• Proficient in the use of hand and power tools.

• Capable of lifting 50-75 lbs, climbing, pulling, and performing tasks on ladders and scaffolding.

• Proficient with computers, particularly Office 365.

• Dependable, self-motivated, and equipped with problem-solving abilities.

• Strong skills in customer service, communication, and organization are necessary.

• Boom lift certification is preferred.

• Over 3 years of experience in servicing vinyl windows and doors is preferred.

• Experience in conducting and observing window water tests is preferred.

• Willingness to travel frequently, including overnight stays, is required.

• Comfortable working at heights exceeding 50 feet.

• Availability to work from Monday to Friday, with occasional Saturdays and frequent overtime.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Basic life insurance.

• Up to 15 days of vacation leave per year.

• Ten paid holidays.

• 401k Retirement Savings Plan.

• Prescription Drug Plan.

• Flexible Spending Account (FSA).

• Health Reimbursement Account (HRA).

• Employee Assistance Program (EAP).

• Tuition Reimbursement.

• Employee Discount Program.

• Opportunities for overtime.

• Company vehicle provided for work-related duties.