Whole Health Coach – Bilingual Spanish/English

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct personalized one-on-one coaching sessions lasting 30 minutes, utilizing motivational interviewing and evidence-based behavior change techniques.

• Lead group coaching sessions and workshops.

• Provide continuous accountability, assess progress, and modify strategies to ensure long-term success for members.

• Execute screening tools and health assessments within the limits of your practice.

• Keep clinical documentation up to date and develop tailored care plans.

• Act as a subject matter expert in behavior change for the multidisciplinary care team.

• Leverage health conditions and trend data to direct members towards suitable care and remove obstacles.

• Connect members with digital health resources, health plan benefits, employer wellness programs, and community services.

• Address member issues and conduct proactive outreach calls.

• Oversee scheduling, appointment coordination, follow-ups, and manage an active member panel.

• Engage in wellness campaigns, incentive initiatives, and client events.

• Comply with the NBHWC Code of Ethics, HIPAA, and protocols for the protection of PHI/PII and IT security standards.

• Refer clinical or technical issues according to established operational protocols.

• Take part in quality assurance assessments, call audits, and regular feedback sessions.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Possession of the National Board-Certified Health and Wellness Coach (NBC-HWC) credential.

• A Bachelor’s degree in Health Science, Kinesiology, Nutrition, Psychology, or a similar field.

• A minimum of 2 years of health coaching experience, ideally in a clinical, healthcare, or digital health context.

• Bilingual in English and Spanish.

• Certification as a Diabetes Prevention Program (DPP) Lifestyle Coach is preferred.

• Experience in delivering care through telehealth or functioning within a remote team structure is preferred.

• A solid foundational understanding of the clinical distinctions between health coaching, health education, and behavioral health/therapy.

• Demonstrated excellence in customer service with a history of enhancing patient engagement and retention.

• Technical skills with Electronic Medical Record (EMR) systems, Salesforce, and Google Workspace are preferred.

• Outstanding verbal and written communication skills, characterized by a professional and empathetic demeanor.

• Strong skills in caseload management, multitasking, and meticulous attention to detail.

• Ability to adapt and thrive in a fast-paced environment; receptive to changing workflows and ongoing feedback.

• Flexibility to adjust working hours based on the availability needs of members, the company, and clients.

• A dedicated, private, and professional workspace for virtual consultations while working remotely.

• Capability for prolonged periods of sitting or standing at a desk.

• Significant daily time spent using a computer, headset, phone, and video conferencing tools.

• Manual dexterity for typing and computer entry; vision, hearing, and speech should be within normal ranges.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for professional development and continuous learning.

• Supportive work environment that values employee well-being.

• Flexible work schedule options.