Gestionnaire de Cas Bilingue – Caseworker – Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Management of assigned projects and/or cases

• Compliance with the overall company procedures

• Implementing call center programs and offering telephone support to patients, healthcare professionals, and funding organizations

• Administering and adhering to case management protocols, which include clinical monitoring, data collection, patient follow-up, compliance, therapy interruption/discontinuation monitoring, adverse event reporting, and coordination with primary healthcare providers

• Executing market research initiatives related to pharmaceuticals and biotechnology

• Making a substantial number of outbound calls for patient programs

• Documenting each activity in the program-specific database

• Engaging in continuous refresher and specialized training

• Providing feedback on protocols, databases, processes, and inter-departmental interactions

• Communicating case management information during planned absences

• Assisting in training new caseworkers, which includes shadowing and call monitoring

• Reporting all adverse events to the designated departments

• Carrying out other duties and tasks as needed

⛳️ Requirements

• General education in fields such as business administration, accounting, sales, marketing, computer sciences, or similar vocations, typically obtained through the completion of a two-year associate degree program or an equivalent combination of experience and education

• A minimum of one (1) year of customer service experience

• Bilingual (French/English) is required

• Ability to handle multiple tasks simultaneously

• Strong attention to detail

• Excellent problem-solving abilities

• Experience in the medical and pharmaceutical sector is advantageous

• Proficient in Word, Excel, and Outlook

• Advanced knowledge of the pharmaceutical distribution industry

• Familiarity with automated warehouse operating systems

• Strong business and financial insight

• Strong analytical and mathematical capabilities

• Proficient in effective oral and written communication

• Strong interpersonal and leadership abilities

• Effective organizational skills

• Ability to consistently meet deadlines

• Excellent presentation skills

• Familiarity with Microsoft Word, Excel, PowerPoint, and other Office programs

• The successful candidate may have daily interactions with unilingual English-speaking customers, patients, or peers from cross-functional teams.

🏝️ Benefits

• Medical, dental, and vision care

• Backup dependent care

• Adoption assistance

• Infertility coverage

• Family building support

• Behavioral health solutions

• Paid parental leave

• Paid caregiver leave

• Training programs

• Professional development resources

• Mentorship programs

• Employee resource groups

• Volunteer activities