Weekend Intake & Admissions Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage incoming calls from potential patients and their families.

• Establish rapport and provide a supportive, professional initial interaction.

• Inquire to understand the needs and situations of the callers.

• Assist qualified prospects through the intake and admissions procedure.

• Outline the next steps and facilitate the progression for callers as needed.

• Approach sensitive, emotional, and challenging conversations with composure and professionalism.

• Conduct follow-ups with prospective patients over the course of several days or weeks.

• Ensure accurate lead information and follow-up actions are recorded in the CRM.

• Monitor conversations, next steps, and any outstanding information.

• Input detailed and precise notes into the CRM/EMR system.

• Keep patient and prospect data organized and current.

• Clearly document conversations and subsequent steps.

• Guarantee seamless transitions to the weekday admissions team.

• Adhere to established intake and documentation protocols.

⛳️ Requirements

• Prior experience in a phone-based role related to intake, admissions, healthcare, customer service, sales, or a similar capacity.

• Proficient professional phone communication skills.

• Experience engaging with customers, patients, families, clients, or prospects via phone.

• Strong communication abilities and active listening skills.

• Exceptional organizational skills and attention to detail.

• Familiarity with CRM systems.

• Quick learner of new CRM/EMR systems.

• Strong skills in documentation and note-taking.

• Excellent follow-through and determination.

• Capacity to manage multiple leads and conversations at various stages.

• Confidence in handling challenging, emotional, or sensitive discussions.

• Ability to work autonomously without constant oversight.

• Reliable availability for overnight weekend shifts.

• Preferred background in behavioral health, mental health, rehabilitation, healthcare intake, patient coordination, admissions, case management, medical call centers, patient/customer support, consultative sales, or high-touch customer service.

🏝️ Benefits

• 14 days of paid time off (PTO).

• Opportunity for remote work.