This is a fully remote position, open to applicants in Guatemala, +4 more countries.

📋 Description

• Act as the primary point of contact for leads via phone or email, providing a welcoming and supportive experience.

• Gather essential information to comprehend client requirements and evaluate how our firm can assist.

• Listen attentively to clients and direct them to suitable resources within or outside the organization.

• Complete legal documentation and maintain records of customer interactions.

• Organize and schedule consultations with legal professionals.

• Reach out to clients to confirm their needs are fulfilled or to offer further assistance.

• Manage administrative duties such as booking appointments, overseeing schedules, and organizing documentation.

⛳️ Requirements

• Possesses a bachelor’s degree.

• Has over 3 years of experience in customer service, appointment scheduling, or interpretation roles within contact centers.

• Demonstrates proficiency in managing calendars and information flow with precision and efficiency.

• Holds prior experience in sales, customer service, or a legal setting (preferred).

• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both in spoken and written form.

• Exhibits excellent organizational and time-management abilities.

• Upholds discretion and confidentiality when dealing with sensitive data.

• Resides permanently in Latin America.

• Owns a dependable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

• Available to work on weekends.

🏝️ Benefits

• Biweekly Payments: Assured with no deductions from our side.

• Long-Term Opportunities: Establish a sustained professional relationship with us.

• Fully Remote: Work comfortably from your home—no need for onsite travel.

• Paid Time Off: Benefit from 2 weeks of paid leave and recognition of U.S. holidays.

• Wellness Support: Access to in-house psychological and wellness coaching services.

• Professional Growth: Free training, language enhancement sessions, and coaching programs.

• Exclusive Learning Access: Gain free entry to over 200 continuous improvement courses.