Web Hosting Customer Experience Specialist, French – English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver technical support through phone, email/tickets, and chat.

• Assist customers in resolving web technology challenges by clarifying web hosting elements and providing straightforward, actionable advice.

• Diagnose and fix complex website and email-related issues.

• Install, configure, maintain, and troubleshoot content management systems such as WordPress.

• Clarify DNS settings and web design tools in an easily understandable manner for customers.

• Handle and escalate pre-sales, sales, and billing questions as necessary.

• Organize and perform callbacks to ensure a seamless support experience.

• Provide an exceptional customer experience and help sustain high satisfaction rates.

• Assist French-speaking customers in their preferred language.

• Undertake additional tasks or projects as assigned to support team and business objectives.

⛳️ Requirements

• Previous experience in a technical support or helpdesk capacity.

• Strong troubleshooting abilities, particularly for websites and email systems.

• Excellent communication skills in both English and French, both written and spoken.

• Familiarity with web hosting platforms is highly advantageous.

• A background in customer service or a related technical role is beneficial.

• Availability to work from 9:00 AM to 5:30 PM Eastern Time (Toronto).

• Capability to assist French-speaking customers in their preferred language.

🏝️ Benefits

• Remote-first work environment, with team members located in various countries.

• Competitive salary, aligned with market standards for our hiring regions.

• Opportunities for growth, offering real ownership of your tasks and support for professional advancement.

• Flexibility in your work hours and methods, within the core hours required by your team.

• Access to necessary AI tools for your role, along with the opportunity to experiment with them.

• Equal-opportunity employer.

• Provisions for individuals with disabilities at every stage of the hiring process.