Web Hosting Customer Experience Specialist, English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver technical assistance through phone, email/tickets, and live chat.

• Troubleshoot web technology problems by clarifying web hosting elements and offering practical solutions.

• Diagnose and resolve complex issues related to websites and email.

• Install, configure, maintain, and rectify errors in content management systems like WordPress.

• Clearly articulate DNS settings and web design tools to customers.

• Handle and escalate inquiries related to pre-sales, sales, and billing.

• Arrange and perform follow-up calls.

• Provide an exceptional customer experience while helping to sustain high satisfaction rates.

• Assist with additional tasks or projects as directed.

⛳️ Requirements

• Previous experience in a technical support or helpdesk position.

• Strong troubleshooting abilities, particularly for websites and email systems.

• Excellent written and verbal communication skills in both English and Spanish.

• Familiarity with web hosting platforms is highly advantageous.

• A background in customer service or a related tech field is beneficial.

• Must be available to work assigned Eastern Time hours, including evenings and weekends as required.

🏝️ Benefits

• Remote-first work environment, with team members located in various countries.

• Competitive compensation, aligned with market standards for recruitment.

• Opportunities for growth, with genuine ownership of your responsibilities and support for professional development.

• Flexibility in work hours and methods, within the essential hours required by your team.

• Access to the necessary AI tools to perform your duties, along with opportunities for experimentation.

• Equal-opportunity employer.

• Accommodations for individuals with disabilities throughout the hiring process.