VP, Relationship Management

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage a portfolio of strategic client relationships at the C-suite level across Fiserv.

• Act as the main point of responsibility for revenue growth, client retention, and satisfaction with Fiserv solutions.

• Develop and implement account plans aimed at expanding solution offerings, increasing wallet share, and advancing the joint pipeline.

• Structure and negotiate comprehensive bundled technology agreements across various Fiserv Business Units.

• Evaluate account health within the initial 90 days and document prioritized reviews of accounts.

• Keep track of market trends, competitive actions, and client-side mergers and acquisitions.

• Anticipate pipeline and financial results in relation to revenue, retention, Client Health Survey, and NPS commitments.

• Convert complex, multi-solution Fiserv capabilities into compelling business cases for senior client executives.

• Collaborate with internal Fiserv business units and take guidance from Enterprise Relationship Managers regarding account strategy.

⛳️ Requirements

• Over 12 years of experience in financial services or banking, focusing on strategic account management and revenue growth for enterprise clients.

• More than 12 years of experience in structuring large bundled technology deals, managing P&L, and delivering outcomes in sales and account management within a large matrixed technology product or services organization.

• Proven experience in managing C-suite client relationships to develop strategic account plans and enhance solution offerings.

• Experience in structuring and negotiating large bundled technology agreements to achieve revenue goals and retain clients.

• Skilled in analyzing market trends and competitive dynamics to uncover pipeline opportunities and forecast financial results.

• Bachelor's degree or higher in Business, Finance, Technology, or a related field, or an equivalent combination of education, relevant experience, and/or military service.

• Valid and unrestricted U.S. work authorization is required.

• Sponsorship requirements must be met, with no current or future need for sponsorship.

• Willingness to travel frequently (25%+).

🏝️ Benefits

• Fuel Your Life program to enhance your physical, financial, social, and emotional well-being.

• Paid holidays and generous leave policies.

• Access to no-cost mental health support through Employee Assistance Programs.

• Living Proof program offering points that can be redeemed for rewards.

• Eight Employee Resource Groups available.

• Opportunities for training, development, and internal mobility.

• Medical, dental, vision, life, and disability insurance options available from day one.

• 401k matching program.

• Discounted shares through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement programs.

• Paid parental and military leave.