VP, Relationship Management

This is a fully remote position, open to applicants in New Jersey, +1 more state.

📋 Description

• Manage comprehensive relationships with Fiserv clients at the executive level.

• Act as the main point of responsibility for revenue enhancement, client retention, and solution growth across major financial services accounts.

• Create and implement account strategies that align client business goals with Fiserv solutions.

• Discover opportunities to increase wallet share through bundled offerings.

• Organize and negotiate extensive, multi-solution agreements across various Fiserv business divisions.

• Establish and uphold a systematic pipeline.

• Provide precise financial forecasts that reflect account status, deal phases, and imminent revenue risks.

• Track client health indicators, market developments, and merger & acquisition activities.

• Anticipate client requirements and promote Fiserv solutions ahead of competitors.

• Convert client insights and NPS feedback into actionable plans to enhance retention and strengthen client relationships.

• Work collaboratively with Fiserv business units, Enterprise Relationship Managers, and client leadership.

⛳️ Requirements

• Over 10 years of experience in financial services or banking managing enterprise client relationships at the executive level.

• More than 10 years of experience in P&L management and structuring large bundled technology deals within a matrix technology product or services organization.

• Proven experience in structuring bundled technology agreements for large financial services clients.

• Demonstrated experience in developing and executing account plans utilizing pipeline development and financial forecasting techniques to achieve or surpass revenue goals.

• Experience in performing market and competitive analysis to pinpoint growth opportunities and guide consultative selling strategies with executive client leaders.

• A bachelor's degree or higher in business, finance, technology management, or a related field, or an equivalent combination of education, relevant experience, and/or military service.

• Valid and unrestricted authorization to work in the U.S.; candidates requiring sponsorship are not eligible.

• Willingness to travel 15% of the time.

• Background in financial services or banking, including knowledge of the regulatory landscape, capital markets, or core banking operations is preferred.

• Graduate-level business education such as an MBA or a similar master's degree is advantageous.

• Familiarity with navigating a large matrix technology organization is a plus.

• Experience with methodologies and tools for enterprise account planning is desirable.

🏝️ Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.

• Paid holidays and generous time-off policies.

• Complimentary mental health support through Employee Assistance Programs.

• Living Proof peer-recognition initiative with rewards.

• Eight Employee Resource Groups.

• Opportunities for training, development, and internal mobility.

• Medical, dental, vision, life, and disability insurance options available from day one.

• 401(k) matching.

• Discounted shares through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

• Eligibility for commissions under the applicable Fiserv Sales Compensation Plan.