VP, Operations – Digital Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver strategic guidance, management, and development for a team comprising leaders, project managers, coordinators, and technical analysts.

• Formulate business unit strategies that align with Velera’s overarching goals and execute specific strategy projects.

• Contribute insights and support to the executive leadership team regarding company strategies and strategic initiatives.

• Establish requirements and processes for projects and operational processing services related to new products, solutions, and enhancements.

• Create and implement operational models, policies, and procedures to ensure quality and exceptional client service.

• Supervise projects and operational processing services to deliver high-quality results.

• Anticipate, acquire, and develop resources to fulfill business unit requirements and enhance client support.

• Offer pre-sale implementation support and operational consulting services.

• Travel to client sites and conferences; prepare and deliver presentations to staff, prospective clients, and member credit unions.

• Engage with client CEOs and senior executives from credit unions to guarantee client satisfaction.

• Develop and oversee the operational plan and annual budget for the business unit.

• Analyze the execution of business unit strategies and pinpoint opportunities for process improvements.

• Lead, develop, and manage operational and subject matter expert teams supporting digital, contact center, and payment solutions.

• Oversee onboarding, project management, change management, and the discontinuation of solutions based on client requirements and contractual obligations.

• Collaborate with business units to implement company strategies and projects that align with revenue and client experience goals.

• Perform other assigned duties.

⛳️ Requirements

• A Bachelor's degree in systems, Business Management, or a related field, or an equivalent combination of education and relevant experience is required.

• A minimum of twelve (12) years of experience successfully leading complex implementation projects, with a strong focus on client-facing support and solution onboarding satisfaction in the payments industry/financial services is required.

• At least ten (10) years of experience managing card processing technology, operations, and/or output production, including onboarding, change management, incident resolution, and partner management.

• Comprehensive understanding of processing platforms, solution functionality, and processes across the industry.

• Seven (7) years of direct leadership experience is required.

• Seven (7) years of experience in client project consultation/management is required.

• Willingness to travel to client locations, conferences, offsite meetings, member locations, various Velera sites, and regional locations of Velera vendors.

• This position is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible environment

• Psychological safety, wellbeing, and belonging