VP of IT Infrastructure – Operations

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Develop and implement the IT roadmap in alignment with Serve’s growth, expansion, and R&D objectives, managing budget, vendor selection, contract decisions, and prioritization of key technology investments.

• Collaborate with engineering, security, operations, HR, finance, facilities, and growth teams to ensure IT supports business expansion and robotics innovation.

• Direct IT planning for new markets, facilities, acquisitions, and significant company initiatives.

• Lead IT due diligence and integration strategy and execution for mergers and acquisitions.

• Manage enterprise IT infrastructure, networks, and cloud services with an emphasis on uptime and scalability.

• Implement collaboration, productivity, and ERP systems.

• Support IoT and edge-device deployments for robotics delivery operations.

• Collaborate with security leaders on access controls, identity management, segregation of duties, endpoint protections, and incident response.

• Take ownership of the implementation, operation, and ongoing enhancement of IT security controls.

• Ensure adherence to SOX, SOC 2, GDPR, and other relevant compliance requirements.

• Build, mentor, and expand a high-performing IT team.

• Establish and meet service level agreements (SLAs) for IT support across offices, labs, and depots.

• Oversee the management of SaaS applications, vendors, and budgets.

• Create automated processes for Identity Access Management, IT Help Desk, and Employee Lifecycle Automation.

• Propel continuous improvement in helpdesk and IT services.

⛳️ Requirements

• 15+ years of experience in IT infrastructure and operations, including 8+ years in leadership roles.

• Demonstrated experience managing complex, distributed enterprise IT environments within high-growth, technology-driven companies.

• Experience overseeing live operations across multiple time zones and facilitating rapid operational expansion.

• Extensive knowledge in networking, cloud platforms, identity management, and enterprise systems.

• Proven history of hiring and scaling IT teams and infrastructure.

• Strong communication, leadership, and vendor management abilities.

• Recognized for responsiveness, reliability, and a strong commitment to follow-through.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working arrangements.

• Opportunities for professional development and career growth.

• Collaborative and innovative work environment.