IT Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver remote assistance for hardware, software, and account-related issues through chat, tickets, and video conferencing.

• Conduct initial ticket triage and ensure timely routing for resolution.

• Recognize recurring issues and propose long-term solutions.

• Oversee the complete device lifecycle for a remote workforce, which includes provisioning and asset management.

• Execute troubleshooting for macOS and perform system updates.

• Administer identity and access management tools, including Okta.

• Process requests for SaaS access and configure applications such as Google Workspace and Jira.

• Engage in periodic access reviews.

• Document solutions and contribute to the knowledge base.

• Manage ad-hoc administrative tasks such as data exports and configuration adjustments.

• Collaborate with IT and Security teams on onboarding processes and compliance requirements.

• Foster trust within a distributed team and assist employees in resolving technical challenges.

⛳️ Requirements

• Minimum of 2 years of experience in an IT support or helpdesk position.

• Proven experience in supporting a remote or hybrid workforce.

• Ability to manage multiple ticket priorities effectively.

• Excellent written and verbal communication skills.

• Strong working knowledge of macOS environments.

• Experience in Google Workspace administration.

• Familiarity with identity and access management tools such as Okta.

• Experience with mobile device management solutions like Iru (Kandji) or Jamf.

• Willingness to learn and troubleshoot a variety of SaaS applications such as Jira and Salesforce.

• Basic understanding of networking concepts including VPN, Wi-Fi, and DNS (preferred).

• Exposure to security fundamentals such as MFA, endpoint protection, and compliance frameworks like SOC 2 and ISO 27001 (preferred).

• Experience with ticketing systems such as Jira Service Management and Zendesk (preferred).

• Experience in creating internal documentation or self-service resources (preferred).

• Must be authorized to work from the home location.

• Visa sponsorship is not available.

🏝️ Benefits

• Fully remote work environment.

• Commitment to pay transparency.

• Supportive and inclusive workplace culture.

• Visa sponsorship is not provided.

• Opportunity to work from nearly any country, subject to local restrictions and work authorization.