IT Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, implement, and oversee a comprehensive cloud-based IT environment utilizing SaaS platforms.

• Enhance access controls, device security, risk mitigation, and overall posture.

• Discover and execute automation opportunities within IT operations.

• Act as a technical leader and mentor within the IT department.

• Drive cross-functional IT projects from inception to completion.

• Partner with stakeholders to provide scalable IT solutions.

• Assess, recommend, and integrate new tools and technologies.

• Create and develop AI-driven agents and bots for automating IT workflows.

• Generate and maintain documentation, runbooks, and standards.

• Manage and enhance email and collaboration platforms, including Google Workspace and Proofpoint.

• Serve as a senior escalation point, conducting root cause analysis and implementing enduring solutions.

• Allocate up to 20% of time addressing escalated support tickets and facilitating new-hire onboarding.

⛳️ Requirements

• A minimum of 5 years of experience in IT Engineering, Systems Administration, or a similar role in a cloud-centric environment.

• Demonstrated expertise in managing and supporting SaaS-based IT infrastructures at scale.

• A security-first mindset, with practical experience in applying security best practices across IT systems and processes.

• Experience in managing and supporting macOS and Windows endpoints within a modern device management framework.

• Profound knowledge in Google Workspace administration, encompassing Gmail/email routing, security, and deliverability.

• Practical experience managing email security platforms such as Proofpoint or similar.

• Familiarity with administering and integrating Slack, Okta, Jamf, Intune, and other endpoint management solutions.

• Experience with Zero Trust Network Access (ZTNA) or contemporary network security methodologies.

• Capability to automate workflows utilizing scripting or automation tools such as Python, Bash, and APIs.

• Strong troubleshooting, problem-solving, and root cause analysis abilities.

• Background in mentoring junior team members and providing technical leadership.

• Excellent communication and cross-functional collaboration skills.

• Proficiency in managing IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware.

• Knowledge of Google Workspace, Slack, Zoom, Okta, Jamf, and Intune.

• Experience with AI orchestration or agent platforms is advantageous.

• Familiarity with Proofpoint is a bonus.

🏝️ Benefits

• Competitive base salary ranging from $91,000 to $161,000 annually.

• Comprehensive benefits package; additional information available on the Ethos careers page.

• Full-time employment opportunity.

• Remote work available within the US.