VP, Account Services

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Oversee Account Services operations for designated clients and create and implement strategies for revenue growth.

• Direct internal cross-functional teams and clients in the strategic and tactical planning, design, and execution of multichannel pharmaceutical marketing communications initiatives.

• Recruit, mentor, and retain staff within Account Services.

• Analyze client challenges and guide both internal and external teams to conceptualize, design, and deliver effective solutions.

• Establish and lead cross-functional teams focused on marketing activities, particularly in digital and social media channels.

• Ensure activities are monitored for timely delivery that meets quality standards and budget compliance.

• Act as the primary point of contact for clients, managing accounts and resolving any issues that arise.

• Build and nurture client relationships, identify new business opportunities, and assist in issue resolution.

• Review materials to ensure alignment with client and product strategies.

• Represent the executive team by communicating the corporate vision, values, culture, brand, objectives, policies, and processes.

• Manage client financial matters, including contracts, statements of work, purchase orders, invoices, and accounts receivable.

• Create strategic and creative briefs and effectively communicate project vision to core teams.

• Supervise forecasting and reporting for designated accounts.

• Manage, mentor, and develop personnel within the agency.

• Evaluate deliverables for quality and alignment with client expectations.

• Lead client status meetings, project kickoffs, and debrief sessions.

• Attend client meetings and conferences to share key insights.

• Participate in client presentations and advocate for the agency’s perspective.

• Support the operations of the client core team, including onboarding, training, mentoring, resourcing, prioritization, workflow, and issue resolution.

• Drive cross-selling, business development, RFP, and proposal initiatives.

• Stay informed about industry and therapeutic-area trends, best practices, and advancements.

• Lead internal committees and facilitate communication between teams and clients.

• Keep senior management updated on critical client concerns, opportunities, and internal issues.

⛳️ Requirements

• A bachelor's degree is required; an MBA or advanced degree is preferred.

• At least 10 years of agency experience in pharmaceutical marketing and account services.

• Proven track record of successfully managing over $5 million in fees per year within a pharmaceutical marketing agency.

• Experience in managing and mentoring Account Services personnel.

• Extensive experience in leading advertising and promotional marketing communication initiatives, including print, video, digital, and social media campaigns.

• Capability to attend and deliver virtual or in-person presentations.

• Willingness to travel as client needs dictate, including for client meetings, congress events, and sales meetings.

• Ability to commit to additional and/or nontraditional working hours as necessitated by client needs.

• Synchrony is unable to provide visa sponsorship for this position.

🏝️ Benefits

• Competitive salaries.

• Generous paid time off.

• Excellent health insurance coverage.

• Family leave.

• 401(k) plan with employer matching.