Voice Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice support to clients.

• Present financial products and services to maintain customer loyalty and ensure optimal solutions.

• Meet and surpass sales objectives.

• Address and resolve inquiries and requests from customers.

• Guarantee complete satisfaction for each customer.

⛳️ Requirements

• High school diploma is required.

• Sales experience is advantageous.

• Must be available to work a 6 days on, 1 day off schedule (Monday to Saturday).

• Commitment to 6 hours and 20 minutes of work each day.

• Internet connection must have a minimum speed of 100 Mbps.

• A wired network connection is necessary for desktop use.

• Ability to communicate clearly and objectively.

• Knowledge of customer service techniques.

• Proficient in active listening and analyzing customer needs.

• Strong time management and task prioritization skills.

• A proactive attitude with a desire to effect positive change.

• Capability to collaborate within a team and devise creative solutions.

• Results-driven mindset.

🏝️ Benefits

• Meal voucher provided.

• Medical and dental insurance coverage.

• Participation in incentive campaigns.

• Equipment supplied – desktop computer for home office use.

• Flexible break times.

• Semiannual profit-sharing bonus.

• Internet cost reimbursement.

• Structured development program and clear career path.

• An inclusive and respectful workplace environment.

• Partnership with Sesc.

• Discount on the Carrefour card for purchases at Carrefour stores.

• TotalPass benefit.

• Pharmacy benefit available.

• Life insurance provided.

• Transportation allowance offered.

• Optical reimbursement included.

• Participation in incentive campaigns and performance awards.