Sales Support Representative – Varsity Performing Arts

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the main internal support partner for the VPA Sales Team.

• Oversee the entire lifecycle of customer orders from their initiation to shipment.

• Function as the communication center connecting Sales, Design, Product Development, Production, Customer Service, and other internal teams.

• Provide prompt updates, troubleshoot issues, and propose solutions to enhance customer satisfaction.

• Be the primary internal contact for designated Sales Representatives and sales territories.

• Address inquiries related to products, orders, timelines, and processes.

• Supply updates on order status, production schedules, artwork, and customer requests.

• Navigate internal procedures and pinpoint resources to meet customer needs.

• Keep abreast of products, sales programs, order processes, and company guidelines.

• Escalate complex issues while ensuring ownership until resolution.

• Collaborate with Design, Product Development, Production, Sourcing, Shipping, and Customer Service to ensure order fulfillment.

• Relay production updates, potential delays, and suggested solutions to Sales.

• Assist with special projects and departmental initiatives.

• Engage in continuous cross-training.

• Identify patterns in customer inquiries and internal procedures.

• Propose enhancements to improve efficiency, communication, and the customer experience.

• Aid in the implementation of new tools, systems, and process improvements.

⛳️ Requirements

• Prior experience in customer service, sales support, account management, or order management.

• Experience in supporting field sales organizations is preferred.

• Background in the performing arts, music, apparel, or custom products industry is advantageous.

• Strong verbal and written communication abilities.

• Exceptional organizational and time management skills.

• Capability to prioritize multiple projects in a fast-paced setting.

• Keen attention to detail and commitment to follow-through.

• Self-driven with strong problem-solving capabilities.

• Ability to foster collaborative relationships across departments.

• Positive demeanor with a team-oriented attitude.

• Flexibility to adapt to shifting priorities while maintaining precision.

• Capacity to stand for extended periods and perform repetitive movements.

• Ability to lift between 15–50 lbs. regularly from floor to waist.

• Finger and hand dexterity along with the ability to read text on a screen.

• Capability to work in a non-climate-controlled environment.

🏝️ Benefits

• Comprehensive Health Care Benefits.

• HSA Employer Contribution/ FSA Opportunities.

• Wellbeing Program.

• 401(k) plan with company matching.

• Company paid Life, AD&D, and Short-Term Disability.

• Generous My Time Off & Paid Holidays.

• Varsity Brands Ownership Program.

• Employee Resource Groups.

• Access to Financial Coaching and member-owned Credit Union.

• St. Jude Partnership & Volunteer Opportunities.

• Employee Perks including discounts on personal apparel and equipment!