
Support Specialist
Posted 4 hours ago

Posted 4 hours ago
This is a fully remote position, open to applicants in Michigan.
• Conduct remote inspections, troubleshooting, and programming of customer Building Automation Systems (BAS).
• Utilize Trane’s cloud-based remote access to evaluate BAS and convey findings and recommendations to clients.
• Collaborate with the Digital Services team to identify and execute Energy Conservation Methods (ECMs) and optimization opportunities for client sites.
• Engage with customers regarding the status of their systems while generating reports.
• Offer customer support for emergency inquiries and triage controls-related calls.
• Assist field technicians with controls-related challenges on job sites.
• Provide support to internal teams regarding technical inquiries.
• A High School Diploma or equivalent is mandatory.
• Typically requires 3-5 years of experience in HVAC/Controls.
• Technical School or formal training is preferred.
• Proficient knowledge of Microsoft Office software is essential.
• Working familiarity with handheld devices such as smartphones and iPads.
• Previous experience with DDC control systems is necessary.
• Knowledge of networking and IT is preferred.
• Effective verbal and written communication skills are required.
• Ability to work collaboratively in a remote team environment.
• Self-driven and capable of performing effectively without direct oversight.
• Strong organizational abilities are essential.
• High level of computer proficiency is required.
• Safety-sensitive position; may necessitate passing additional drug screenings.
• Benefits commence on DAY ONE for you and your family, encompassing health insurance and comprehensive wellness programs with substantial incentives.
• Family building benefits include coverage for fertility treatment and assistance for adoption/surrogacy.
• Paid time off consists of up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K matching is available.
• Opportunities for education and training are provided through company programs.
• Tuition assistance is offered.
• Support for student debt is available.
Prenuvo
Insulet Corporation
Everise
Patterson Companies, Inc.
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