Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Respond to inbound phone calls from clients’ healthcare members

• Address inquiries related to healthcare benefits

• Manage a substantial volume of incoming calls with professionalism

• Collect customer information, evaluate and meet customer needs, and inform customers about available products and services

• Resolve customer concerns following one-call resolution protocols or escalation procedures

• Achieve or surpass company and client performance benchmarks

• Balance company policies with client benefits during decision-making

• Recognize opportunities for process improvements that benefit both clients and customers

• Complete call documentation and record customer information as necessary

• Adapt to shifts in the business landscape

⛳️ Requirements

• High school diploma or GED required

• Must be able to pass a drug screening and background verification

• Experience in healthcare is advantageous

• Familiarity with medical terminology

• A dedicated workspace that is free from distractions and background noise

• Wired Ethernet connection with a minimum of 50 Mb/s download and 10 Mb/s upload speeds; wireless connections are not allowed

• Must have a hard-wired broadband internet service via DSL, cable, or fiber optic

• Satellite, microwave, and cellular hotspot internet services are prohibited

• Ability to use and navigate multiple systems at once

• Reliability and the ability to meet attendance standards

• Willingness to work weekends, evenings, holidays, and occasional overtime

• Strong decision-making and analytical skills

• Capability to identify customer needs and effectively communicate products and services

• A strong sense of integrity and commitment to customer satisfaction

• Ability to collaborate effectively as a team player

• Two 21” monitors are necessary; the candidate will supply one, while Everise will provide the other

• A headset is required and must be purchased by the candidate

🏝️ Benefits

• Additional cash incentives available for meeting goals beyond base salary

• Medical insurance coverage

• Dental coverage

• Vision coverage

• 401K retirement plan

• Earned paid time off (PTO)

• One 21” monitor supplied by Everise

• Keyboard provided by Everise

• Mouse provided by Everise

• Webcam provided by Everise