Voice Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver personalized and compassionate voice-based customer support

• Promote financial products and services to enhance customer loyalty

• Achieve and surpass sales objectives

• Respond to customer inquiries, resolve issues, and manage requests

• Guarantee complete satisfaction for every customer

⛳️ Requirements

• High school diploma required

• Prior sales experience is advantageous

• Availability for a 6x1 work schedule (Monday to Saturday)

• Daily work duration: 6 hours and 20 minutes

• Internet connection must meet a minimum speed of 100 Mbps

• Must use a wired network connection for desktop access

• Ability to communicate clearly and objectively

• Familiarity with customer service techniques

• Proficient in active listening and analyzing customer needs

• Strong time management skills and ability to prioritize tasks

• Proactive attitude with a commitment to making a positive impact

• Capable of collaborating within a team and seeking innovative solutions

• Results-driven approach

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive campaigns and performance bonuses

• Company-provided desktop computer

• Flexible break times

• Semiannual profit-sharing bonus

• Internet allowance

• Structured development program and career advancement opportunities

• Inclusive and respectful workplace culture

• Benefits from Sesc partnership

• Pharmacy benefits

• Life insurance coverage

• Transportation allowance

• Optical expense reimbursement

• Discounts on Carrefour card purchases across the Carrefour network

• TotalPass fitness benefit