Customer Care Representative

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Deliver outstanding customer service by addressing inquiries related to disability and leave management claims.

• Initiate claims in accordance with best practices for claims management.

• Encourage the use of digital self-service options.

• Leverage various computer applications to accurately record claim details.

• Take initiative to meet each caller's needs and enhance the value of The Hartford brand.

• Successfully complete a multi-week training program for new hires as a prerequisite for employment.

• Availability to work on holidays depending on business requirements.

⛳️ Requirements

• Proven experience in customer service, call centers, insurance, retail, restaurants, or related fields.

• Capability to thrive in a fast-paced, complex environment while managing multiple applications.

• Strong problem-solving and critical thinking abilities with a keen attention to detail.

• Excellent communication skills with the ability to empathize with both customers and colleagues.

• Flexibility and adaptability.

• High School Diploma or equivalent experience is mandatory.

• High-speed broadband internet service is essential; DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem, and Satellite are not recommended or supported.

• An internet provider-supplied modem/router or gateway must be hardwired to the Hartford-issued computer using an ethernet cable.

• Minimum upload/download speeds of 10Mbps/300 Mbps are required.

• A dedicated workspace free from distractions during work and training hours is necessary.

• Commitment to the training and work schedule is expected.

• Bilingual in Spanish is a plus.

🏝️ Benefits

• Five weeks of paid training.

• Continuous coaching and development opportunities.

• Medical, Dental, Vision, Life, and Disability Insurance effective from day one.

• Twenty-five days of paid time off in your first full year of service.

• Paid holidays.

• Tuition reimbursement.

• Student Loan Paydown Program.

• 401K retirement plan.

• An award-winning well-being program.

• Opportunities for short-term or annual bonuses.

• Long-term incentives.

• On-the-spot recognition for outstanding performance.