Associate Clinical Experience Analyst – Customer Service Representative

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Serve as a clinical liaison for both internal and external clients, addressing higher-level inquiries.

• Oversee the elevation and documentation of Unsolicited Medical Inquiries across the entire product range.

• Deliver product-specific clinical training, which includes content creation and collaboration with training teams.

• Work in partnership with laboratory and pathology teams to ensure precise case resolution and improvements in processes.

• Track metrics related to clinical inquiries and their elevations, identifying trends for corrective and preventive measures.

• Examine escalations to uncover process gaps and propose retraining or adjustments to workflows.

• Record all information in accordance with standard operating procedures.

• Assist the rare disease customer-facing team for PreventionGenetics.

⛳️ Requirements

• Bachelor’s Degree in a field related to essential duties; or an Associate’s Degree with 2 years of relevant experience; or a High School Diploma or GED with 4 years of relevant experience.

• Capability to operate on a mobile device, tablet, or computer screen and/or engage in typing for roughly 90% of a regular working day.

• Flexibility to work weekdays, nights and/or weekends, and overtime as necessary.

• Must be available for Monday–Friday, 10:30am–7pm CST working hours/time zone.

• Ability to sit continuously for extended periods (more than 2 consecutive hours in an 8-hour workday).

• Keyboard usage should be greater than or equal to 50% of the workday.

🏝️ Benefits

• Full-time employment.

• Standard shift from Monday to Friday.

• No travel required.